Marketing in May: 5 ways to connect with customers
Thursday, April 30th, 2009After a long winter that provided your customers ample opportunity to curl up with that favorite project or play with the goodies they bought with their Christmas gift card (to your store, of course!), warm weather is finally upon us. Unfortunately, that also means customers may be thinking more about their gardens than their craft rooms. Let’s look at 5 ways to get them back to thinking about your business all summer long.
- Have a stitch-out. You’ve probably hosted your share of stitch-ins during the colder months, especially when everyone was concerned about finishing up their holiday presents. But what about a “stitch-out”? Set up a canopy in the parking lot or in your yard, if you have one. Place some comfy lawn chairs and a table for some warm-weather snacks and invite your favorite customers to sit a spell. This is an ideal time to bring out your clearance inventory for display, too. After all, it’s primo garage sale season, so why can’t your store have one, too? By the way, if you feel like grilling out early on, May is National Bar-B-Que, Beef, Salad, Egg, Strawberry and Asparagus Month. It’s also National Asthma and Allergy Awareness Month, so maybe hold the eggs and strawberries.
- Deck the halls. It’s never too early to start thinking about holiday projects. Pick an endcap and dress it up like a fireplace mantle. Scatter some fake snow all around and pick your favorite Santa, snowmen, mitten and other wintery patterns to showcase. Have a “Countdown to Christmas” behind the register — your customers may giggle at the “238 days till…” but it will also remind them that if think they want to have stockings done for all their kids, they better start picking up some threads.
- Embrace sun and fun. Take the opportunity to have another part of the store reflect the season. Stock some pretty knitting needles and yarns displayed in an array of flower pots. Fill a kiddie pool with clearance kits. Highlight your kits for summer flip-flops, belts and sun hats.
- Host a “staycation sweepstakes.” The economy has made staying at home for vacation chic, so why not help customers out even more? Try offering discount coupons with purchase for the local zoo, restaurant, or some other attraction that your customers might be heading toward soon. Better yet, network with other business owners to see if you can work out a swap — you offer a discount coupon for the local boutique and they offer their customers a coupon for your shop, for example. If nothing else, just offering customers a chance to win a gas gift card is always welcome.
- Cater to kids. Kids get bored. I speak from experience here, as both a former bored kid and as a harried mom. Summer vacation seems like such a cool thing until a few weeks in, when they’ve mastered every game they own on their Nintendo DS, have gone swimming at every neighbor’s house they could, and are starting to recite SpongeBob Squarepants episodes from memory. If they get dragged along to your shop, why not keep them occupied? Devote a small space to a TV playing a kid-friendly DVD (the DVD player can always get repurposed during stitching times for a technique series, for example), and set up a children’s table and chair set with some paper and crayons. Some sewing cards and yarn could be an early introduction to basic stitches, although you may want to keep those on a higher shelf — toddlers might think the plastic needle is tasty. Also, set up a “hip” endcap (just don’t call it “hip,” you oldster!) showcasing patterns that might appeal to teens and yes, tweens, too. If you’re looking for inspiration, look to Knitty.com or Sublime Stitching for starters. If beading is in your repertoire, consider stocking Kalmbach Publishing’s new “Cool Jewels: Beading Projects for Teens” to keep the summer boredom at bay.
Ready, set, go? If you have summer success stories to share, let me know! Comment below or email me.
My daughters are 9 and 6, and sometimes I watch as they go about their daily routines. I think about how environmentally conscious they already are, thanks to steady reinforcement from school, TV and (I hope) what their dad and I do to encourage them to respect the planet. I know that when they grow up and have families of their own, it will probably be second nature to them to sort their recycling for cans, paper and glass, for example.
